How do I set up MFA on my Webgains account?

Multi-Factor Authentication (MFA) process provides a second layer of security by asking you to enter a code from an authenticator app every time you log in, so we know it’s you every time.

Step 1: Authentication App

Download a free authentication app to generate the one-time passcodes.

For example:

• Google Authenticator

  

• Microsoft Authenticator

  

• Twilo Authy Authenticator

  

Step 2: Scan the QR Code

In the authenticator app, scan the QR code that appears when you login to Webgains.

Alternatively you can use long string of characters displayed underneath the QR code and enter this manually in the app.

Step 3: Enter the OTP

Enter the one-time passcode (OTP) from the app into the Webgains Login Page.

Webgains will ask you to enter a 6-digit code each time you login. This code can be generated from your authenticator app, and will refresh every 30 seconds. For this reason, please ensure the code is entered into Webgains promptly to prevent it expiring.

The MFA can only be set up on 1 authenticator app/device per Webgains user. For this reason, along with best protecting your account, we strongly advise against using ‘shared’ logins.

If you have different team members requiring account access, you should instead create separate user accounts for each team member.

For Publisher accounts, only Administrator level users are required to have MFA in place. Editor access level users will not be required to set up MFA. You can have up to 200 Active users on an account. (Active users does not include those set to “No Login”).