What do I do if my product Smart Commission is not applying?
How does it work?
When the system registers a transaction, it will first check if a voucher is applied to a transaction. If yes, and the program has voucher commission setup for this voucher, then voucher commission will apply (taking #1 commission priority).
Then it checks against tracked items and matches it against any active Smart Commission scheme. If the rules defined in the Smart Commission match the item in the transaction, for example the product included match or the sites included match, then the Smart Commission will be applied to that item.
Incase there are multiple Smart Commission schemes that an item matches the rules for, it will assign commission in order of priority, starting with 0, in ascending order. The priority value is set when the Smart Commission is created or updated.
If a Smart Commission has been defined as last config, the system will not check any Smart Commission rules after this.
(Example: A tracked sale matches two different Smart Commission scheme rules. The scheme with the higher priority will apply, unless Last Config has been ticked on a scheme).
If no Smart Commission has been attributed to the transaction item, then normal event commissions will then apply. It is very important to note that the system will be applying the commissions on a line items basis, meaning it will check per item, not per transaction.
Calculating Product Commission
The system will check the ItemID that tracked for a transaction. If it matches the same ItemID (or SKU) that has been added to the Smart Commission scheme, then the commission can apply (if other conditions match).
The ItemID can be found in the transaction details:
In the above example, “SC” in the commission column indicates that Smart Commission has applied for this item.
If the itemID that we have tracked in the sale is different to the product ID or SKU that is added in the smart commission scheme, the commission cannot apply.
Fixed (£) Commission per Item
If a Smart Commission scheme has been set up as Fixed Commission per Item, you need to ensure that Items tracking is working across transactions.
If a transaction has been tracked without Items, it cannot apply a scheme set to ‘Fixed per Item’ commission, as there are no tracked Items to apply the commission to. It will instead apply Default event commission, should no other schemes apply.
What if the tracked item ID is different to the SKU in the Smart Commission scheme?
The first option is manually inputting the SKUs into the smart commission scheme, so you can be sure that these are the same SKUs that you will track in the transaction.
For best practice and accuracy, the advertiser needs to ensure that they send us the same product ID/SKU in their product feed, as they do in the tracking. If this is not currently the case, they should make a change either in their feed or their tracking to ensure these values are the same per product.
What else to check for if your Smart Commission is not working:
Priority: if a tracked item meets multiple smart commission scheme rules, the priority ranking will be respected in Ascending priority order.
Date range: is the transaction tracked within the date range that the smart commission scheme is active?
Publisher/site: is the scheme set to a specific publisher/s? Please check the site ID added to the scheme and check the transaction was generated by the same publisher site.
Customer type: if the scheme is set on Customer Type (new/existing), you will need to ensure that the advertiser is sending us the customer type data within their tracking script. If they are not, please raise a tracking ticket for support. If they are not sending us this data, the SC cannot apply.
Spaces: Is there a space before or after the product ID? If Smart Commission has the SKU "ABCD", but the sale tracked with "ABCD ", the SC will not apply.
If you are unsure on the above, or require additional support, please contact your account manager or the Webgains Support Team providing examples of the transactions and which smart commission scheme should have applied.