Firstly, please make sure you double-check that the status in the Customer Events section is “Connected” as shown below:
Testing the Tracking
To double-check everything is working perfectly, why not try a test transaction? Our support team is always available if you encounter any issues.
Just click ‘Press here to test tracking link’.
This will open a new tab, which should display your Shopify store and here you can place a ‘test’ order. After completing the order, you can either check in your Webgains account for the sale, or just let your integration manager know.
How to check if the Cookie dropping correctly:
In order to check if the cookie is dropping correctly, please use the test transaction URL to go to your program‘s website via the tracking link.
Once on the website, please right-click on the page then click Inspect (to open the browser developer tools). Click on Application, then the URL within the cookies folder.
If the cookie __CK__WG__ exists, then we know the Webgains cookie has dropped correctly:
