How do I adjust my recall period?

A Recall Period is the amount of time between when a transaction is created on Webgains (when a sale is tracked), to when it will become “Confirmed” (or, “Approved”) and ready for invoicing.

After a Recall Period expires, it can no longer be cancelled or adjusted.

Recall Periods are 30 days by default, as this allows transactions to be processed and paid to publishers in a timely manner. If you require a different default recall period, this must discussed and agreed with your Webgains account manager, who can set this for you in your program.

For some specific commission events, you are able to set a different recall period that will apply to transactions tracked on that commission scheme.

To do this, when creating or editing a commission event, scroll to the “Initial Transaction Status” field and you are able to set how long the recall period is for that event.