Why do I see overlapping dates on my invoices?

Since 2020, we have updated our invoicing system in response to VAT changes across the countries where Webgains operates. This ensures that all transactions—whether new, cancelled, or adjusted—are invoiced with the correct VAT treatment.

As a result, you may notice overlapping periods on some invoices. This is due to confirmed transactions that were in “delayed” status, cancellations, or adjustments of transactions from previous periods being included in the current invoice.

For example, if your current invoice covers the last two months, it's likely because a delayed transaction from a previous period was confirmed during this time.

Please also note:

• We always invoice for a full calendar month at the end of that month.

• No transaction is invoiced more than once. Each transaction is assigned a new status once it has been invoiced.