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Why haven’t I been paid yet?

There are a few necessary steps and criteria required in order to receive payment as a publisher.

1. Check your payment information is completed and correct:

Firstly, to ensure payment can be processed, please complete payment information for each active network
under "Account > Payment Information."

2. Agree to the self-billing agreement (SBA):

Navigate to "Account > Publisher Account > Networks" and ensure you have accepted the SBA. We will not be able to make payment if this is not accepted.

3. Minimum Payment Thresholds:

If your account balance hasn't reached the minimum payment threshold, payments won't be processed. Once your earnings exceed this threshold, payments will be processed.

4. Account Balance vs. Amount to Be Paid:

Your account balance includes earnings that are still within the recall period and not yet ready for payout. The "Amount to Be Paid" reflects validated earnings that meet the payment threshold.

You can monitor the recall period's end in your earnings report by hovering over the "R" symbol. After this period, validated transactions are invoiced by advertisers. Once invoices are received and the payment threshold is met, payments are processed.

5. Screening:

To ensure compliance with regulatory requirements and prevent fraudulent activities, we may request additional verification from publishers before payments can be processed.

If you have any further questions about payments, please contact the Publisher Team on publisherteam@webgains.com

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